To make a return :
Registration of the return request is mandatory. It is carried out on the Customer Account via the following procedure:
-History and details of my orders
-History of commands that are displayed: you click on the details tab of the order concerned by the return.
-To finish at the bottom of the page will find the merchandise return part to fill.
- Once validated by us, it will be up to the Customer to return the parcel to us using a prepaid return label and its return slip to print and insert into the package with the goods.
-A prepaid return label will be made available to simplify returns. A package will be deducted from your refund (see cost below)
Return costs :
Send your parcel without paying. A package is deducted when refunding the order.
-5,99€ Metropolitan France
-15€ European Union
The deadline for a return request is 14 days from the receipt of the package. The customer has 30 days to return the package to us. If applicable, the return will be refused and returned to the sender.
For obvious reasons of hygiene: the accessories are not taken back or exchanged.
We remain at your disposal for any further questions0769187878or by mail to:[email protected]
By thanking you and wishing you a pleasant day, the SAV FRILIVIN